Privacy Policy

Effective Date: August 25, 2025
Last Updated: March 3, 2026

Welcome to Crafteve.com (“Crafteve”, “Company”, “we”, “our”, or “us”).

Crafteve is a premium manufacturer and international exporter of handcrafted wooden products based in India. We are committed to protecting your personal data and maintaining transparency in accordance with global privacy regulations.

By accessing or using our website, you agree to this Privacy Policy.

1. Company Information

Crafteve
Shade No 7, Industrial Estate
Nagina, Uttar Pradesh 246762
India

Email: info@crafteve.com
Website: https://crafteve.com

2. Scope of This Policy

This Privacy Policy applies to:

  • Website visitors
  • Newsletter subscribers
  • Wholesale & export inquiry clients
  • Retail customers
  • Social media communications
  • Business partners and distributors

3. Information We Collect

A. Personal Information You Provide

When you:

  • Submit a contact form
  • Subscribe to our newsletter
  • Request a catalog or quotation
  • Contact us via WhatsApp, Instagram, or email
  • Submit a wholesale/export inquiry

We may collect:

  • Full Name
  • Email Address
  • Phone Number
  • Company Name
  • Billing/Shipping Address
  • Country
  • Business Details
  • Order Information
  • Message Content

B. Automatically Collected Information

When you visit Crafteve.com, we may collect:

  • IP address
  • Browser type and version
  • Device type
  • Pages visited
  • Time spent on pages
  • Referring website
  • Geographic location (country-level)

This data is collected via cookies and analytics tools.

4. Legal Basis for Processing (GDPR Compliance)

If you are located in the European Union (EU) or United Kingdom (UK), we process your personal data based on:

  • Your consent (newsletter subscription)
  • Performance of a contract (orders & inquiries)
  • Legitimate business interests (website improvement, communication)
  • Legal obligations (tax and export compliance)

5. How We Use Your Information

We use your data to:

  • Respond to inquiries
  • Provide quotations and export documentation
  • Process wholesale or bulk orders
  • Send newsletters and product updates
  • Improve website functionality
  • Analyze user behavior
  • Comply with legal and regulatory obligations
  • Maintain trade and export records

We do not sell or rent personal data to third parties.

6. International Data Transfers

Crafteve operates from India and serves customers globally.

If you access our website from outside India, you acknowledge that your information may be transferred to and processed in India or other jurisdictions where our service providers operate.

We take appropriate safeguards to protect such transfers.

7. Newsletter & Marketing Communications

If you subscribe to our newsletter:

  • You consent to receive marketing emails.
  • You may unsubscribe at any time via the unsubscribe link.
  • We comply with CAN-SPAM Act (USA) and GDPR marketing rules.

We will not send promotional emails without consent.

8. Wholesale & Export Inquiries

For international trade inquiries:

  • We may store business communication records.
  • Information may be shared with shipping agents, freight forwarders, customs authorities, or logistics partners when required to fulfill export orders.
  • Trade documentation may be retained for compliance purposes.

9. Cookies & Tracking Technologies

We use cookies to:

  • Enhance user experience
  • Track website performance
  • Analyze traffic trends

You may control cookies via your browser settings.

If required by law (e.g., EU visitors), a cookie consent mechanism may be implemented.

10. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your data against:

  • Unauthorized access
  • Data loss
  • Alteration
  • Disclosure

However, no digital transmission is completely secure.

11. Data Retention

We retain personal data:

  • As long as necessary to fulfill business purposes
  • To comply with export and tax regulations
  • Until you request deletion (where applicable)

12. Your Rights (GDPR & International Rights)

If you are in the EU/UK, you have the right to:

  • Access your personal data
  • Request correction
  • Request deletion
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent

To exercise these rights, contact:
info@crafteve.com

13. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to:

  • Know what personal data we collect
  • Request deletion of personal information
  • Request disclosure of data categories
  • Opt-out of data sale (Note: We do not sell personal data)

To make a request, email: info@crafteve.com

14. Children’s Privacy

Crafteve does not knowingly collect personal information from individuals under the age of 18. If you believe a minor has provided personal data, please contact us for removal.

15. Third-Party Services

We may use third-party service providers for:

  • Website hosting
  • Email marketing
  • Analytics
  • Payment processing
  • Shipping and logistics

These providers are required to maintain confidentiality and data protection standards.

16. Social Media & WhatsApp Communication

If you contact us through:

  • WhatsApp
  • Instagram
  • Email

Your information is used solely to respond to your inquiry or provide requested business communication.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

Continued use of the website constitutes acceptance of the revised policy.

18. Contact Us

For any privacy-related questions or requests:

Crafteve
Shade No 7, Industrial Estate
Nagina, Uttar Pradesh 246762
India

Email: info@crafteve.com
Website: https://crafteve.com